There was a recent change in Maximus' Merchant Category Code (MCC) in Stripe which has caused some FSA/HSA plans to not automatically accept charges for Maximus’ services. There is no timeline when this will change but Maximus is working hard to resolve this.
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In the meantime, you may share your receipt directly with your benefits provider for possible reimbursement. If you're unable to locate your receipt, simply contact our support team at via chat on the website www.maximustribe.com and we would be happy to resend it/generate one for you.
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HSA/FSA plans vary on what services they are willing to cover. If you are uncertain whether your plan covers Maximus' services, check with your plan administrator.