A live video visit is a legal requirement for Testosterone Replacement Therapy (TRT). This guide explains why the visit is required, how to schedule it, and what to expect before and during your appointment.
Why a Video Visit Is Required
A synchronous (live) video visit is legally required before you can begin TRT treatment. Phone calls, asynchronous messaging, or written questionnaires do not meet this requirement.
Most clients only need to complete one video visit. You will only be asked to complete another if you return to TRT after a significant pause in care.
How to Schedule Your Required Video Visit
If you’re enrolled in the TRT protocol and have not yet completed the required video visit, you will see a scheduling option in your Maximus Dashboard.
To schedule:
Log in to your Dashboard.
Look for the prompt to book your video visit with your provider.
Select an available time and confirm your appointment.
If you do not see scheduling access, contact the scheduling team and we’ll assist you.
Availability:
Video visits can be booked no sooner than 48 hours in advance.
Appointment availability varies by provider.
If your provider has no openings within 10 days, the scheduling team can help expedite placement.
Joining your appointment:
After booking, you’ll receive an appointment confirmation email from Cal.com with your unique video visit link. Reminder emails will be sent leading up to your visit. Click the link at your scheduled time to join.
Appointment Policies: Cancellations, Rescheduling, and No-Shows
To help providers manage clinical schedules, the following policies apply:
Cancellation & Rescheduling
Appointments canceled or rescheduled within 48 hours of the scheduled time incur a $20 fee.
If you’re facing extenuating circumstances, contact the scheduling team for assistance.
Late Arrival
Providers wait for a 5-minute grace period.
If you have not joined by then, the appointment is marked as a no-show and will need to be rescheduled through your account.
Provider No-Show
If it appears your provider has not joined the session, contact the scheduling team. We will verify the situation and get you rescheduled as quickly as possible.
Optional Follow-Up Visits
Some clients may benefit from a follow-up video visit. If a follow-up is appropriate, the scheduling team will assist and manually set the appointment in your Dashboard. Follow-up visits are not required for all clients.