At Maximus, our priority is your health and safety. Before beginning any treatment, our clinicians conduct a thorough consultation to determine if our programs are the right fit for your specific health needs.
What happens if I'm determined not to be eligible for treatment?
If your Maximus clinician determines that you do not qualify for a specific treatment program, you may be eligible for a refund for certain program fees. However, fees associated with initial clinician consultations and laboratory testing are strictly non-refundable, as these services are rendered at the initiation of your clinical care.
Why are consultation and lab fees non-refundable?
The initial consultation with a Maximus clinician and any required laboratory testing are professional medical services provided at the very beginning of your clinical care journey. These services involve our clinical team's time, expertise, and resources to assess your eligibility, discuss potential treatment paths, and gather necessary health information. Like many medical services, once these consultations or lab tests are completed, the fees for those services are considered rendered.
Maximus Refund Policy: Important Information from Our Terms of Use
It's important to understand our refund policy, which is part of the Maximus Terms of Use that every member agrees to at the point of sale during the onboarding process and when signing up for our services.
For your full transparency, here's the relevant section from our Maximus Terms of Use: https://app.maximustribe.com/terms-of-use
"Any fees that Maximus may charge you for your use of or access to the Service are due immediately when charged by Maximus and are non-refundable. This no refund policy shall apply at all times regardless of your decision to terminate your usage, our decision to terminate your usage, disruption caused to our Service either planned, accidental or intentional, or any reason whatsoever. Maximus reserves the right to determine and change any payment term, rate, mechanism, or structure at any time with notice to you. In the event an exception is granted, fees associated with laboratory testing and clinician consultations are strictly nonrefundable, as these services are rendered at the initiation of clinical care."
In summary:
Clinician Consultations & Laboratory Testing: Fees for these services are strictly non-refundable, as they are rendered when your clinical care begins.
Other Fees: In general, all other fees for services or access to our platform are non-refundable, as outlined in our Terms of Use. Exceptions are rare and granted at Maximus's sole discretion.
Have more questions about eligibility or refunds?
We understand that you may have further questions. If you need clarification on your specific situation or our refund policy, please don't hesitate to contact our Customer Support team through your Maximus Dashboard: https://app.maximustribe.com/ or by using the chat widget on this site.