FAQ's & Logistics
Common questions before you get started and throughout your journey with Maximus
7 articles
How Labs Work: Submission, Review, and TimelinesExplains why labs are required at Maximus, how to submit them, review timelines, and what happens after results are received.
Billing, Subscriptions, and PaymentsExplains how billing works, payment options, subscriptions, refunds, and receipts.
Account Access, Verification, and SecurityExplains identity verification, location verification, login issues, and account security.
Shipping, Tracking, and DeliveryExplains medication shipping, tracking availability, delivery timelines, and common delivery issues.
Prescriptions, Refills, and RenewalsCovers how prescriptions are issued, refill timing, renewal questionnaires, and common delay reasons.
TRT Lab Requirements & Testing ProcessExplains lab requirements for testosterone therapy, including required markers, timing, and testing options.
