Maximus - Help Center
Go to Maximus
English
Go to Maximus
English
All Collections
❓ FAQ's & Logistics
❓ FAQ's & Logistics

Common questions before you get started and throughout your journey with Maximus

Heather avatarAlex avatarBob avatar
By Heather and 3 others4 authors22 articles
Do you offer a Military or Veteran discount?
Privacy Statements
Upload your own labs to Elation (Desktop Version for Patient)
Why was I charged?
Do I need to take the lab test fasted?
I had third party Free testosterone test done to validate your results, they are vastly different??
Can I pay for only the medication?
I'm not receiving email notifications
I have sickle cell disease type SC, can I use your protocols?
Contact Us
Can you take your test if you have covid?

Communication 🗣


How do I contact my doctor?
What is the renewal process?

Shipping 📦


Where is my medication? 💊
I’m going out of town. Can you ship my medication to my current location?

Account 💻


How do I reset my password?
How do I get an invoice to submit to my FSA/HSA?
How do I cancel?
How do I pause and resume my account?

Labs 🧪


What are ideal conditions for completing a follow up lab test kit?

Medication 💊


What does it mean when a drug is prescribed “off-label?”
How do I request an advance Rx due to travel?
Maximus - Help Center