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FAQ's & Logistics

Common questions before you get started and throughout your journey with Maximus

43 articles
Do you offer a Military or Veteran discount?
Privacy StatementsMaximus & Lab Privacy Statement Information
How does the subscription billing cycle work?Why was I charged?
Do I Need to Take My Lab Test Fasted?at-home lab kit, CRL, Tasso, at-home blood test kit
I had third party Free testosterone test done to validate your results, they are vastly different??
Can I pay for only the medication?
I'm not receiving email notifications
I have sickle cell disease type SC, can I use your protocols?
Contact Us
Can I receive a refund for my purchase?Cancel, Refund
How to join a multi-month plan?Updating subscription
What To Do If HSA/FSA Card Is Being Rejected?
I only have 1 kidney. How does the Testosterone Protocol clear? Liver? Kidney?
Can I use Enclomiphene if my body no longer produces testosterone? (hypogonadism)Enclomiphene, Oral TRT, TRT, Injectable,
Will I need to discontinue use of ashwaghanda before getting a baseline?
Do you provide hormone therapy?
Can I use my health insurance?
What if I'm Not Eligible for Treatment? Understanding Our Refund Policy
How do you determine if someone has primary or secondary hypogonadism?Oral TRT and Enclomiphene/Pregnenolone Protocol
What is the normal range for Testosterone?Oral TRT and Enclomiphene/Pregnenolone Protocol
Would I qualify for Testosterone Protocol if I stop using blood thinners?Can you be on the Maximus Protocol while on blood thinners
Follow-Up Blood Work: How It WorksAt-home lab test, at-home lab kit, Quest Diagnostics, Lab work, Blood Work