Maximus provides medical treatment through licensed clinicians and partner pharmacies. This article explains how prescriptions are issued, fulfilled, and shipped, along with key expectations that help your treatment run smoothly.

Maximus provides medical evaluation and treatment, not stand-alone medication fulfillment. Prescriptions are only issued as part of a complete, clinician-supervised treatment plan. Your clinician reviews your:

A prescription is issued only when your clinician determines treatment is safe, medically appropriate, and allowed in your state. If your clinician determines that treatment isn’t appropriate, you won’t be charged for medication.

Maximus clinicians must write and manage all prescriptions used in our protocols. This ensures:

Your clinician may review outside prescriptions or past treatments, but they must make their own medical determination. Maximus does not provide stand-alone medication without clinician oversight.

Once your clinician finalizes your prescription:

All prescriptions are fulfilled through Maximus partner pharmacies. These pharmacies:

This ensures consistent quality and reliable fulfillment. Once the pharmacy completes its work, Maximus will provide tracking information on your shipment.

If the pharmacy needs more information, they may pause the order and request clarification.

If medication is unavailable or backordered, Maximus will provide an update and next steps via your portal.

Shipping times vary by:

If you would like to pay for expedited shipping you can request this of Support.

Please note that shipping speed depends on the pharmacy’s options and medication type. Some orders may not be eligible for expedited shipment.

Once shipped, you will receive:

In the event that your medication:

If tracking stalls or the package is delayed, Support can help investigate, and will coordinate with the pharmacy to determine next steps.

You will receive an email when it's time to renew. This will provide you a chance to speak with your doctor, at which point your clinician will:

Once approved:

If your protocol requires follow-up labs, refills cannot be processed until your clinician has reviewed the results. Your clinician will message you if additional steps are needed before renewal. Support can help with lab kit issues or tracking.

If your refill is delayed, it could be the result of the following common reasons:

If you need to refill early for any reason, please message your clinician with the reason why you’re running low. They’ll determine whether an early refill is medically and legally appropriate. Early refills are not guaranteed.