This article applies specifically to the Hair Improvement treatment plan.
Requirements may differ for other Maximus programs.
Logistics for the Hair Improvement Protocol
This article explains how the Hair Improvement Protocol is monitored, renewed, and fulfilled, including progress tracking and prescription delivery.
Progress Tracking and Photos
Hair growth changes gradually, so visual tracking is one of the most reliable ways to measure progress.
Your clinician may request updated photos at regular intervals to evaluate:
changes in density
hairline or crown coverage
shedding patterns
response to topical or oral treatment
These updates help guide any adjustments to your treatment plan.
How Photos Are Used
Photos allow your clinician to:
compare current and previous density
evaluate subtle changes not noticeable day-to-day
personalize your treatment plan over time
You can upload photos directly through your patient portal when requested.
Renewals and Refills
Prescription renewals depend on:
your reported symptoms
photo-based progress
any side effects or changes
clinician evaluation
If updated information is needed before a refill is approved, you will be notified through your patient portal.
Prescription Fulfillment
Depending on your treatment plan, you may receive:
a topical prescription (e.g., compounded formulas)
an oral medication (e.g., oral minoxidil)
a combination of both, if appropriate
Once approved:
your prescription is sent to a partner pharmacy
the medication is prepared according to your formulation
the order is shipped to your address on file
Shipping and Tracking
Shipping timelines vary based on the pharmacy and your location.
Tracking information is typically provided once your order is fulfilled.
For more details on shipping timelines and tracking, see the Prescription Fulfillment & Shipping article.
State Availability
The Hair Improvement Protocol is available in states where Maximus clinicians are licensed to provide care.
If your address changes, availability may change. Your account will always reflect your current eligibility.
Messaging Your Clinician
Use your patient portal to message your clinician for:
questions about your progress
changes in shedding or density
scalp irritation or side effects
clarification about your treatment plan
Urgent or severe symptoms should be addressed through emergency medical care.