This article explains how progress tracking, renewals, prescriptions, and fulfillment work while you’re on the Hair Improvement Protocol.
Progress Tracking & Photos
Hair growth changes gradually, so visual tracking is one of the most reliable ways to monitor your progress. Your clinician may request updated photos at regular intervals. These photos help evaluate:
Changes in density
Hairline or crown coverage
Shedding patterns
Response to your topical or oral treatment
Your photo updates also help guide any adjustments to your treatment plan.
How Photos Are Used
Photos allow your clinician to:
Compare current and past density
Evaluate subtle changes not easily seen day-to-day
Personalize your treatment plan over time
You can upload photos directly through your patient portal when requested.
Renewals and Refills
Renewals depend on:
Your reported symptoms
Your photo-based progress
Any side effects or changes you’ve experienced
Your clinician’s medical judgment
If your clinician needs updated information before approving a refill, you’ll be notified in your patient portal.
How Prescriptions Are Filled
Depending on your personalized treatment plan, you may receive:
A topical prescription (e.g., compounded formulas)
An oral medication (e.g., oral minoxidil)
A combination of both, if appropriate
Once approved, prescriptions are:
Sent to a partner pharmacy
Prepared according to your specific formulation
Shipped directly to your address
Shipping and Fulfillment
Shipping timelines vary depending on the pharmacy partner and your location. Most orders are shipped from a pharmacy hub, and tracking information is typically provided once the order is fulfilled.
If your order is delayed or you suspect an issue, Support can assist with tracking or coordinating with the pharmacy.
State Availability
The Hair Improvement Protocol is offered in states where Maximus clinicians are licensed to provide care. If your address changes, availability may shift. Your patient portal always reflects the protocols available in your state.
Messaging Your Clinician
Use your patient portal to message your clinician for:
Questions about your progress
Changes in shedding or density
Scalp irritation or side effects
Clarifications about your treatment plan
Urgent symptoms or severe issues should be addressed through immediate medical care.