This article applies specifically to the Sermorelin treatment plan.
Requirements may differ for other Maximus programs.
Prescription Fulfillment
Once your clinician determines that Sermorelin is appropriate:
your prescription is sent to a licensed partner pharmacy
the pharmacy prepares your formulation
your order is shipped to your verified address
tracking details are provided in your Maximus portal
Processing times may vary depending on pharmacy volume and location.
Shipping and Tracking
Most orders ship through standard carriers.
You will typically receive:
a shipping confirmation
tracking information
delivery updates in your portal
If tracking appears delayed or stalled, a member of the team can help review the status and coordinate next steps.
Storage Requirements
Follow the storage instructions provided with your prescription.
Depending on your formulation:
refrigeration may be required
temperature sensitivity may vary
insulated packaging may be included
If your medication arrives damaged or outside expected conditions, do not use it until it has been reviewed.
Renewals and Follow-Up
Renewals are based on clinician evaluation.
Your clinician may request:
symptom check-ins
treatment updates
lab work (when appropriate)
This ensures the protocol remains safe and aligned with your goals.
How Sermorelin Fits Into Your Routine
Sermorelin is used as part of a broader health plan.
Your clinician may provide high-level guidance on:
how it fits into your daily routine
how lifestyle factors influence results
when to report changes in symptoms
Specific dosing or timing instructions are provided directly by your clinician—not through the Help Center.
Using Sermorelin With Other Protocols
Some individuals use Sermorelin alongside:
Testosterone Optimization
Weight Loss Protocols
Hair Improvement
Blood Flow Support
Your clinician will confirm compatibility and determine whether any adjustments are needed.
State Availability and Travel
Sermorelin prescribing depends on your physical location at the time of care.
If you move or travel:
update your address in your portal
complete any required verification steps
Your clinician can only prescribe in states where they are licensed.
Support vs. Clinician Responsibilities
Your clinician handles:
determining eligibility
evaluating symptoms and goals
reviewing follow-up information
monitoring safety and effectiveness
The support team can assist with:
shipping or tracking questions
address updates
replacement shipments
account or portal access
technical troubleshooting