Why verification is required
Telehealth regulations require verification to ensure:
Legal prescribing
Accurate medical records
Patient safety
Your data is encrypted and used only for care and compliance.
Identity & location verification
You may be asked to verify:
Your government-issued ID
Your current physical location
If you move, re-verification is required before prescriptions can ship.
Login and email issues
If you can’t log in:
Use the “Forgot Password” option
Check spam or junk folders for system emails
Ensure your email address is correct
Support can assist with access issues.
Account security
If you suspect unauthorized access:
Reset your password immediately
Contact Support
Review recent account activity