Refunds are reviewed by our support team. Prescription medications that have already shipped, and consultation and lab fees, are not refundable (see our Return, Refund & Subscription Policy). If your refund is approved, you'll receive a confirmation email from our team.

Once we issue a refund, it goes back to the original payment method you used, whether that's a credit or debit card, Apple Pay or Google Pay, an HSA/FSA card, or a pay-later plan like Klarna. Refunds take 5–7 business days to appear, depending on your bank or card provider. It usually shows as a credit from Maximus on your statement.

If a charge was canceled while it was still pending, it may simply disappear from your statement instead of showing as a refund.

If it has been more than 7 business days since your refund confirmation email, check with your bank first, since some banks take longer to post credits. If you still don't see it, reply to your confirmation email or message us here with the date and amount of the charge, and we'll look into it.

Message us with the date and amount of the charge. Our team will review whether it was charged correctly under your plan and let you know the outcome.