Billing and Subscriptions
Billing inquiries and subscription questions
9 articles
Billing & SubscriptionsLearn how Maximus billing works, including subscription cycles, payment methods, HSA/FSA eligibility, and common reasons for payment issues.
What does the $99 charge on my account represent?A breakdown of common $99 charges — lab fees, follow-up testing, protocol renewals — so you can understand exactly what you were billed for.
Why was I charged after pausing my subscription?Why a charge can land right after you pause, and how pause timing actually works.
How can I request and receive invoices or receipts for my Maximus charges?How to request itemized invoices or receipts, processing time, and what's needed for HSA/FSA reimbursement.
How are account credits and charges managed during subscription changes or pauses?How account credits work during pauses, plan switches, and cancellations — when they're applied automatically and how to use them across protocols.
How Dosages and Subscription Plans WorkHow your prescribed dosage relates to your subscription plan, when dose changes take effect, and what happens if you restart or switch plans.
Return, Refund, & Subscription PolicyMaximus policy on prescription product returns, subscription cancellations and auto-renewal, refund eligibility, damaged or defective shipments, lab and consultation fees, chargebacks, and account transfers.
How to Switch or Modify Your Testosterone SubscriptionSwitching between Oral Testosterone, Topical Testosterone, Injectable Testosterone, and Enclomiphene — what's required, what it costs, and when changes take effect.
Pausing or Canceling Your Maximus SubscriptionHow pausing and canceling differ at Maximus — what each does, when each takes effect, how to stop your subscription, and which option is right for you.