Billing and Subscriptions
Billing inquiries and subscription questions
10 articles
Billing & SubscriptionsLearn how Maximus billing works, including subscription cycles, payment methods, HSA/FSA eligibility, and common reasons for payment issues.
What does the $99 charge on my account represent?A breakdown of common $99 charges — lab fees, follow-up testing, protocol renewals — so you can understand exactly what you were billed for.
What are the subscription fees, pricing structures, and cost implications for Maximus protocols?Subscription pricing across protocols, plan tier breakdowns, lab and video consult costs, and what's included in each protocol fee.
Why was I charged after pausing my subscription?Why a charge can land right after you pause, and how pause timing actually works.
How can I request and receive invoices or receipts for my Maximus charges?How to request itemized invoices or receipts, processing time, and what's needed for HSA/FSA reimbursement.
How are account credits and charges managed during subscription changes or pauses?How account credits work during pauses, plan switches, and cancellations — when they're applied automatically and how to use them across protocols.
How can I switch between subscription plans (monthly, quarterly, annual) and what are the implications?Switching billing frequency between monthly, quarterly, and annual plans — what each commitment means, when changes take effect, and how it affects pricing.
How Dosages and Subscription Plans WorkHow your prescribed dosage relates to your subscription plan, when dose changes take effect, and what happens if you restart or switch plans.
Cancellation, Refunds, and Subscription TermsHow to cancel, when fees are refundable, and what happens after cancellation. Covers mid-term restrictions, refund eligibility, and the steps to stop future charges.
How to Switch or Modify Your TRT SubscriptionSwitching between Oral TRT, Topical TRT, Injectable TRT, and Enclomiphene — what's required, what it costs, and when changes take effect.