Billing and Subscriptions
Billing inquiries and subscription questions
8 articles
- Billing & SubscriptionsLearn how Maximus billing works, including subscription cycles, payment methods, HSA/FSA eligibility, and common reasons for payment issues.
- Why was I charged after pausing my subscription?Why a charge can land right after you pause, and how pause timing actually works.
- How can I request and receive invoices or receipts for my Maximus charges?How to request itemized invoices or receipts, processing time, and what's needed for HSA/FSA reimbursement.
- How are account credits and charges managed during subscription changes or pauses?How account credits work during pauses, plan switches, and cancellations — when they're applied automatically and how to use them across protocols.
- How Dosages and Subscription Plans WorkHow your prescribed dosage relates to your subscription plan, when dose changes take effect, and what happens if you restart or switch plans.
- Return, Refund, & Subscription PolicyMaximus policy on prescription product returns, subscription cancellations and auto-renewal, refund eligibility, damaged or defective shipments, lab and consultation fees, chargebacks, and account transfers.
- How to Switch or Modify Your Testosterone SubscriptionSwitching between Oral Testosterone, Topical Testosterone, Injectable Testosterone, and Enclomiphene — what's required, what it costs, and when changes take effect.
- Pausing or Canceling Your Maximus SubscriptionHow pausing and canceling differ at Maximus — what each does, when each takes effect, how to stop your subscription, and which option is right for you.