Maximus provides medical care through secure telehealth consultations and ongoing messaging with your clinician. This ensures you receive personalized evaluation, guidance, and follow-up throughout your treatment.
When a Consultation Is Required vs. When Messaging Is Enough
A video consultation may be required when:
Your medical history needs deeper discussion
Your symptoms require a live evaluation
State regulations mandate a live visit
Messaging may be sufficient when:
Your intake provides enough information
Your clinician only needs a clarifying question or two
No live discussion is legally required to prescribe
Your clinician determines which approach fits your case.
Video Consultations
During a consultation, your clinician may:
Review your symptoms and goals
Ask clarifying questions about your health history
Discuss potential treatment options
Determine whether diagnostic tests are needed
Outline next steps in your care
Consultations are held through a secure telehealth platform.
How to Schedule a Consultation
If a consultation is required:
You’ll receive an email that lab results are ready, which will link you to your account
You will see in-app notification on your dashboard noting it’s time to schedule
Follow the link provided to select an available appointment time.
You’ll receive a confirmation once your time is set.
If you have difficulty accessing the link or joining the appointment, Support can help with technical issues.
If you miss your scheduled consultation:
You will be prompted to reschedule
Your clinician may send a follow-up message
No medication will be prescribed until the required consultation is completed
If you’re running late or experiencing connection issues, you can notify Support and they’ll help coordinate next steps.
Communicating With Your Clinician
You can message your clinician through your patient portal for non-urgent medical questions, such as:
Reporting symptoms or side effects
Asking about treatment expectations or timeline
Clarifying instructions
Updating your health status
Clinicians respond based on medical urgency and practice hours.
How Refill Communication Works
Refills include a clinical assessment to ensure your treatment remains safe and appropriate. Your clinician may reach out through your portal to:
Ask about your current symptoms
Review any recent changes
Request follow-up labs if needed
Discuss whether adjustments might be appropriate
You’ll receive clear instructions if anything is required before a refill can be approved.
How Often Will My Clinician Check In?
Your clinician may check in:
After reviewing initial labs
At key points in your protocol’s timeline
If your symptoms change
When refills are due
If follow-up labs are required
You’re encouraged to message your clinician anytime you have non-urgent medical questions or updates.
Urgent Situations
Messaging is appropriate for routine medical questions. If you experience severe or rapidly worsening symptoms, seek immediate in-person medical care rather than waiting for a clinician response.