This article covers general delivery, tracking, and package-handling questions that apply to all Maximus memberships, regardless of protocol.

Once your medication is approved and prepared by the pharmacy:

Most deliveries arrive within standard carrier timelines, depending on your location and the medication being shipped.

Partner pharmacies typically use:

The carrier depends on the pharmacy fulfilling your prescription.

At this time, shipping carrier and speed are determined by the pharmacy. Support can confirm the carrier once your order ships, but carrier changes are not available.

You can find tracking information in two places:

If you don’t see tracking information yet, the pharmacy may still be processing the order. Please contact Support if you need assistance.

Maximus utilizes standard carriers for shipments directly from our pharmacy partners. As such, standard carrier delays can occur for a variety of reasons such as:

If you have received tracking information from Maximus and it hasn’t updated for several days, the best solution is to contact the carrier directly. They’re the ones best equipped to help locate your package and get it moving again.

In the event that contacting the carrier directly does not help, you can reach out to Support to assist. Please know that Support will do their best to help resolve, but may not always be able to offer an immediate action item or resolution. In events where there is a continuity of care issue, Support can help expedite.

If your tracking says “Delivered” but the package is missing:

Your best solution is to contact the carrier directly, as they should be able to clarify or speak to any packages they have marked as delivered on their end.

In the event that the carrier can not help, please contact Support. Please know that Support will do their best to help resolve, but may not always be able to offer an immediate action item or resolution. In events where there is a continuity of care issue, Support can help expedite.

If your shipment is damaged during delivery:

Medication safety is the top priority. In events where there is a continuity of care issue, Support can help expedite a replacement.

Most pharmacies can deliver to PO Boxes through USPS, though this policy can differ with different pharmacies and protocol types.

If your address is not eligible, Support will let you know and help update your information.

Most partner pharmacies cannot ship to:

Support can confirm what options may be available for your specific situation.

Update your address in your patient portal. You may be asked to re-verify your location before your next shipment.

Prescriptions cannot be shipped until verification is complete. Please contact Support if needed.

Some carriers allow this. Once your tracking link is active, you can check the carrier’s website to see if package-hold options are available in your area.

Some protocols use multiple medications or require separate shipments. This can result in more than one package. Tracking information will appear in your dashboard for each shipment.

This can happen when:

Support can help validate any issues and help coordinate a new shipment after you update your address or resolve the issue.