How shipping works
Once your prescription is approved:
It’s sent to a partner pharmacy
The pharmacy prepares your medication
The order ships to your verified address
Tracking information
Tracking details appear:
In your patient portal
In shipment confirmation emails (if enabled)
Fin can’t view real-time carrier tracking.
Typical delivery timelines
Shipping timelines vary based on:
Medication type
Pharmacy location
Carrier delays
Most shipments arrive within standard carrier timeframes.
Delivery issues
If your package is:
Delayed
Damaged
Marked delivered but missing
Contact the carrier first, then reach out to Support if needed.
Address restrictions
Some pharmacies cannot ship to:
APO/FPO addresses
International locations
PO Box eligibility depends on the carrier.