We’re here to help. To ensure your question reaches the right team as quickly as possible, please use the appropriate workflow below. Medical questions are routed to licensed clinicians; support questions go to our customer experience team.
Medical Questions
For anything related to your health, please contact your clinician through your Dashboard. Your clinician can assist with:
Symptoms or side effects
Medication response or concerns
Dose adjustments or treatment changes
Questions about lab results (if applicable to your protocol)
Clinical guidance related to your Maximus treatment
How to submit a medical question:
Log in to your Dashboard.
Go to Contact Us → Chat with Clinical Team.
Choose a relevant topic and send your message.
Clinicians review medical questions inside this secure flow. For your safety, they cannot respond to medical inquiries sent through email or general support channels.
Emergencies
Maximus does not provide emergency care. If you are experiencing a medical emergency, call 911 immediately.
Support Questions
For help with your account, contact our Support team. Support can assist with:
Billing and subscription questions
Shipping or order status
Account access or profile updates
App or platform issues
General non-medical inquiries
Please do not send medical questions, photos, lab values, or medication reactions through Support. These must be submitted through the Medical Questions workflow so a clinician can review them. Support cannot provide medical advice.
How to contact Support:
The best way to contact Support is through our Live Chat offering. Most Live Chats are solved 12x faster than other channels / within 30 minutes, with a Same Day Resolution rate of 91%.
To access Live Chat, log in to your Dashboard and select the Support widget in the lower right hand corner of the page
You can also:
Call us at (213) 770-0629
Text us at (888) 270-5641
or
Email us at support@maximustribe.com
Our team typically responds within 5 minutes for our live service offerings, and within 1 business day via Email. Response times may vary based on volume.
Please note that in order to remain in compliance with HIPAA and to keep your private health and account information safe, Support members will always need to verify the identity of who they’re speaking to before taking any action in an account. We do so by asking a few questions at the beginning of your conversation. If the information does not match, we will be unable to assist further, nor will we clarify which information is incorrect (in order to avoid providing entry points for bad actors).
If you need to reach Maximus by mail for any reason, Maximus Health, Inc. is located in the United States at:
SCALE HEALTH C/O MAXIMUS
3415 S SEPULVEDA BLVD STE 1250
LOS ANGELES CA 90034