This article applies specifically to the At-Home Testosterone Kit treatment plan.
Requirements may differ for other Maximus programs.
The At-Home Testosterone Kit is designed to make hormone testing simple and convenient from home. Most people move through the process in a few stages: receiving the kit, completing the sample collection, returning the sample, waiting for laboratory processing, and then clinician review.
When Your Kit Arrives
Your package typically includes:
a collection device
clear instructions
prepaid return packaging
any supporting materials the lab partner requires
Before starting, review the instructions so the process feels straightforward. If anything is missing or damaged, a support specialist can help with next steps.
Collecting Your Sample
The collection process is designed to be quick and accessible. Most people complete their sample in just a few minutes by following the instructions included in the kit.
A few things to keep in mind:
the requested sample volume is typically small
the process may feel unfamiliar the first time
some people complete it quickly, while others may need extra time
If you have difficulty collecting a sample, a support specialist can help review next steps.
Returning Your Sample
Once your sample is collected:
seal it using the included materials
place it in the prepaid mailer
drop it off with the designated carrier
ship Monday through Thursday whenever possible to avoid weekend delays
This helps ensure the sample reaches the lab efficiently.
Lab Processing Timeline
After the lab receives your sample:
testing begins once the sample passes quality checks
results typically appear in your portal within a standard diagnostic window
timing can vary based on shipping, lab volume, and sample quality
If there is a notable delay, a support specialist can help review the status.
Clinician Review
Once your results are posted, your clinician reviews them in the context of your symptoms, medical history, and goals. This may include:
assessing hormone levels
determining whether additional testing is needed
discussing whether a protocol may be appropriate
sending follow-up questions through your portal