The At-Home Testosterone Kit measures key hormone markers and helps your clinician understand whether additional evaluation or testing is appropriate. Below are common questions about how the kit works, how results are handled, and what to expect.
What does the At-Home Testosterone Kit measure?
The kit measures hormone markers related to testosterone health. Exact markers vary by diagnostic partner but typically include total testosterone and other indicators your clinician reviews during evaluation.
Can I use the kit even if I’m not on a Maximus protocol yet?
Yes. Many people complete the test before deciding whether to pursue treatment. Your clinician will review your results and advise whether further evaluation is appropriate.
Do I need to fast before collecting my sample?
Your kit instructions will specify whether fasting is required. Most hormone tests do not require fasting, but always follow the directions included with your specific kit.
Can I collect or ship my sample from outside the U.S.?
No. The lab cannot receive or process samples shipped internationally. If you receive a kit while traveling, wait until you return to the U.S. before completing the test.
What if I can’t get enough blood for the sample?
If you have difficulty collecting your sample:
Warm your hands
Follow the kit instructions closely
Take your time during collection
If you still cannot complete the process, Support can help with next steps.
What happens if my sample is marked “insufficient” or “unable to process”?
This may occur if the sample volume is too low, the blood clotted, the card or device was improperly filled, or the sample was not sealed correctly. Support will help with next steps.
How long does it take to get results?
Once the lab receives your sample, results typically appear in your portal within a standard processing window. Shipping time and lab volume can affect timelines.
How accurate are at-home hormone tests?
At-home tests use established laboratory methods. Your clinician evaluates results in the context of your symptoms, overall health, medical history, and whether additional testing is needed. If values appear inconsistent or unclear, follow-up testing may be requested.
Can I use this kit to monitor progress over time?
Yes. Some individuals repeat testing at intervals recommended by their clinician. Your clinician can advise whether retesting is appropriate for your situation.
Will the kit tell me if I need testosterone treatment?
No. The kit provides hormone measurements, not a diagnosis. Your clinician will review your results alongside your symptoms, intake information, and medical history to determine whether treatment may be appropriate.
Should I stop supplements or medications before using the kit?
Do not stop medications unless your clinician explicitly advises it. If you have questions about how supplements or medications may affect your results, message your clinician through your Maximus account.
Who do I contact if my kit hasn’t arrived or tracking isn’t updating?
Contact Support. The team can confirm shipment status, check with the diagnostic partner, and arrange a replacement if needed.
Can I upload lab results from another provider instead?
Yes. You can upload outside lab results directly through your Maximus account. Your clinician will determine whether they meet the requirements for evaluating your symptoms or eligibility.
If you have questions about your experience, symptoms, or progress with the At-Home Testosterone Kit, message your clinician through your Maximus portal.