The At-Home Testosterone Kit is designed to make hormone testing convenient, straightforward, and accessible from home. This section explains how the kit is fulfilled, shipped, processed, and integrated into your Maximus care.
How the Kit Is Shipped
After your order is submitted:
The kit is prepared by a licensed diagnostic partner
It is shipped directly to the address in your Maximus account
You receive tracking information once the kit is on its way
If your address is incorrect or unverified, shipment may be delayed until the issue is resolved.
What’s Included in Your Kit
Your package generally includes:
A collection device
Clear step-by-step instructions
A prepaid return mailer
Packaging materials required for safe return
If any component is missing or damaged, Support can coordinate a replacement.
Collecting Your Sample
The kit includes everything needed for safe, at-home sample collection.
For best results:
Read the instructions before starting
Collect your sample in a well-lit, comfortable space
Ensure your hands are clean and warm before using a finger-prick device
Most people complete the process in a few minutes.
Returning Your Sample
Once collected:
Place the sample in the included packaging
Use the prepaid return mailer
Drop it off with the designated carrier
Ship Monday–Thursday whenever possible to avoid weekend transit delays
Shipping outside the U.S. is not supported, and international returns cannot be processed.
Lab Processing and Result Timeline
After your sample reaches the lab:
Testing begins once the sample passes quality checks
Results typically appear in your portal within a standard diagnostic window
Processing time may vary depending on lab volume, shipping time, and sample quality
If there’s a notable delay, Support can check with the lab partner and provide an update.
If Your Sample Cannot Be Processed
Samples may occasionally be marked as:
Insufficient
Clotted
Contaminated
Incomplete
Unable to meet testing requirements
If this happens, Support will reach out to provide next steps.
Clinician Review
Once the lab posts your results:
They appear in your Maximus portal
Your clinician reviews the data
You may receive follow-up questions
The clinician determines whether additional testing or next steps are needed
If your results suggest a potential hormonal imbalance, your clinician may discuss whether other evaluations or treatments could be appropriate.
Support vs. Clinician Roles
Support can help with:
Tracking or shipping problems
Damaged or missing kit components
Lost or stalled packages
Replacement kit requests
General technical issues
Your clinician can help with:
Interpreting your results at a high level
Determining whether repeat testing is necessary
Discussing your symptoms in context
Assessing whether a protocol may be appropriate