How Prescriptions Are Determined
Maximus provides medical care, not stand-alone medication fulfillment.
Your clinician reviews:
Your intake questionnaire
Medical history
Symptoms
Lab results (when required)
Current medications
Prescriptions are issued only when treatment is medically appropriate and allowed in your state.
Refill and Renewal Process
Some medications renew automatically, while others require additional steps before approval.
These steps may include:
A renewal questionnaire
Updated labs
A clinician review
A consultation
You will be notified in your portal if any action is required before a refill can be approved.
Early Refills
Early refills are not guaranteed.
If you are running low on medication we can work with your clinician will determine whether an early refill is appropriate.
Common Refill Delays
Refills may be delayed for several reasons, including:
Missing or outdated labs
Incomplete renewal questionnaires
Pending consultations
State or pharmacy restrictions
Location verification issues
Completing required steps promptly helps prevent delays.
Staying on Track
To ensure smooth renewals:
Respond to clinician messages promptly
Complete labs when requested
Submit renewal questionnaires on time
Use the messaging feature in your Maximus dashboard to communicate directly with your clinician for any concerns or updates.
Your clinician will guide you through each step of the process.