Prescriptions, Refills, and Renewals

Maximus provides medical care, not stand-alone medication fulfillment.

Your clinician reviews:

Prescriptions are issued only when clinically appropriate and allowed in your state.

Some medications renew automatically, while others require additional steps before approval. These steps may include:

You will be notified in your Maximus dashboard if any action is required before a refill can be approved.

Lab work frequency varies depending on the medication. For example, some protocols require labs at 1 month, 3 months, and annually thereafter if you continue on the protocol for a year. Lab work is not required monthly for most medications.

Follow-up labs. Your clinician may require follow-up lab tests after you've started a medication. If these are not completed, your prescription cannot be renewed.

Submitting outside lab results. If you've had lab work done in the last six months, you can upload the results through your Maximus dashboard or send them directly to the Maximus team. At-home test kits may also be available for a fee.

At-home lab kits. If your protocol uses an at-home kit, you'll receive the kit, perform the test after 3–4 weeks of medication use, and return the kit promptly for review.

Early refills are not guaranteed. If you are running low on medication, contact support. Your clinician will determine whether an early refill is appropriate.

Refills may be delayed for several reasons, including:

Completing required steps promptly helps prevent delays.

To ensure smooth renewals:

Your clinician will guide you through each step of the process.