Max is the Maximus AI support assistant. Here's a quick guide to what Max can help with, when to ask a human agent instead, and when to message your clinician — so you can get to the right place faster.
Max can help with:
General questions about your protocol
How medications work and what to expect
Lab testing guidance — timing, collection, and shipping
Medication storage and handling
General side effect information
How to navigate your Maximus dashboard
Understanding your test kit and results
A human support agent can help with:
Order status, tracking, and missing shipments
Billing questions, charges, and refunds
Subscription changes and cancellations
Account and identity verification
Prescription details and fulfillment status
Your clinician handles:
Dosage adjustments and medication changes
Lab result reviews and clinical questions
New or worsening symptoms
Prescription renewals and provider forms
The fastest way to reach your clinician is through the messaging feature in your Maximus dashboard.
If Max can't help with your question, type "human" or "agent" in chat and you'll be connected to our support team.