Max is Maximus's AI support assistant. Here's a quick guide to what Fin can and can't help with so you get to the right place faster.
Fin can help with:
General questions about your treatment protocol
How medications work and what to expect
Lab testing guidance — timing, collection, and shipping
Medication storage and handling
Side effect information (general)
How to navigate the Maximus portal
Understanding your test kit and results
A human agent can help with:
Order status, tracking, and missing shipments
Billing questions, charges, and refunds
Subscription changes and cancellations
Account and identity verification
Prescription details and fulfillment status
Your clinician handles:
Dosage adjustments and medication changes
Lab result reviews and clinical questions
New or worsening symptoms
Prescription renewals and provider forms
The fastest way to reach your clinician is through the messaging feature in your Maximus patient portal.