Your provider didn't join your video visit
We're sorry. First, check whether you received an email or text that your visit was canceled. If your ID verification isn't complete, your visit can be canceled automatically, which can look like the provider didn't show up. Completing ID verification in your dashboard lets you rebook.
If your ID verification is complete and your provider never joined the visit:
Your $20 appointment fee will be refunded. Message us here with the date and time of your visit so we can confirm the no-show and process the refund.
Rebook your visit from your Maximus dashboard. If you have trouble finding a time or booking, message us and our team will help you rebook.
I can't find a time to book, or the booking link doesn't work
Try opening the link from your Maximus dashboard in a different browser, or on a computer instead of a phone. If there are still no times available or the link won't load, message us and we'll help you get booked.
Checking your appointment time
Your appointment time is shown in your dashboard and in your calendar invite. If the two don't match, message us before your appointment so we can confirm the correct time.