Maximus uses identity and location verification to ensure that medical care is safe, compliant with regulations, and provided by a clinician licensed in your state.
Why Verification Is Required
Telehealth regulations require clinicians to verify patient identity and location before prescribing treatment.
Verification helps ensure:
Safe medical care
Accurate medical records
Compliance with state and federal laws
Your information is encrypted and used only for healthcare and regulatory compliance.
Identity Verification
You may be asked to upload a valid government-issued ID. The verification system checks: Additionally, you will need to submit a live selfie to confirm your identity.
To ensure successful verification, follow these steps:
Upload a clear image of your government-issued ID, ensuring both the front and back are included.
Take a live selfie in a well-lit environment, ensuring your face is fully visible and matches the photo on your ID.
Whether the ID is authentic
Whether the photo matches your profile
Whether the information is complete- Whether the front and back of the ID have been submitted
Verification may fail if:
The image is blurry or dark
The ID is expired
Information does not match your intake- The barcode on your ID is unreadable
The system cannot match the selfie with the ID photo.
The camera fails to capture an acceptable photo during the verification process.
If verification fails, follow these troubleshooting steps:
Ensure Clear and Readable Images
Upload a clear image of your government-issued ID (front and back).
Ensure the images are well-lit, in focus, and all details are readable.
Submit a Selfie for Verification
Take a clear selfie that matches the photo on your ID.
Ensure the selfie is well-lit and your face is fully visible.
Manual Submission of Photos
If the system cannot verify your ID or selfie, take photos manually outside the Maximus portal.
Submit the following via the designated support channel:
A clear photo of the front and back of your ID.
A clear selfie.
Tips for Successful Verification
Use a well-lit environment to take your photos.
Ensure your ID and selfie are in focus and all details are clearly visible.
Avoid using filters or editing your photos.
Manual Verification Process
If automated verification fails, Maximus offers a manual review process:
Submit your ID photos and selfie through the support chat or email.
A support agent will manually review and approve your identity verification.
Location Verification
Your clinician must be licensed in the state where you are physically located during treatment.
Location verification ensures:
Legal prescribing
Proper clinician assignment
Accurate protocol availability
You may be asked to confirm your address or complete a secure location verification.
Moving to a New State
If you move:
Update your address in your portal
Complete location verification if prompted
Protocol availability may change depending on your new state.