Maximus provides medical care through licensed clinicians. Because health regulations vary by state, protocol availability depends on where you are physically located at the time of treatment.
Why Availability Differs by State
Clinicians must be licensed in the state where you are physically present during:
Consultation
Diagnosis
Prescribing
State medical boards set the rules that determine which treatments can be offered in each state.
Some medications have additional restrictions based on state laws or pharmacy rules. Some states restrict:
Specific medications
Compounded formulations
Certain telehealth prescribing practices
Your available options reflect these regulations. Maximus continually expands availability as state rules evolve and licensed coverage grows.
How to Check Availability
Your patient portal automatically detects your location and shows which protocols are available. If a protocol is unavailable, this means:
A clinician is not licensed in your state, or
The medication cannot be legally prescribed there
Certain protocol components are restricted in that jurisdiction
Support can confirm your state eligibility if something seems incorrect.
What If I Move to a New State?
If you move or change your permanent address:
Update your address in your patient portal
Complete location verification if prompted
Your available protocols may update automatically
Some protocols may become available or unavailable depending on local telemedicine regulations.
Prescriptions cannot be shipped until your updated location is verified.
What If I Am Traveling or Out Of State?
Prescribing and renewals depend on the state where you are physically located at the time of the medical decision, not your permanent address. Your clinician must comply with the rules of the state where you are currently located.
If you travel to a state where Maximus is not available:
Your clinician may not be able to prescribe or renew until you return
You may not be able to receive refills for certain medication based on local and state regulatory laws until you return to an eligible state
Early renewals or alternative timing may be possible, but only where / if clinically appropriate
The above applies to both new prescriptions and refills.
APO/FPO & International Addresses
Many partner pharmacies cannot ship to:
APO/FPO addresses
International locations
If your address falls into one of these categories, Support can help confirm your options and discuss workarounds when possible.
Telehealth and prescribing rules are based on U.S. state licensure and do not extend internationally.