Your Maximus dashboard is your central hub for treatment, communication, and account management. This article explains where to find key features and how to use them.

All protocols will be visible on your dashboard, with active ones being listed once approved by your clinician. On your dashboard you can view:

If you don’t see a treatment plan as active, your clinician may still be reviewing your intake or lab results.

You can use the “Envelope” icon in your dashboard to message your clinician. This is where you can:

Clinicians reply based on medical urgency and practice hours.

If you are unable to see that, you can navigate to “Contact Us” to find available options to access your clinician, specifically under “Medical Questions”.

You can upload files directly in your dashboard through the “Lab Results” section. Your clinician will review any uploaded results and determine whether they meet protocol requirements.

If your clinician has contacted you, you will receive an email and SMS notification that will prompt you to log into your account.

If notifications aren’t appearing, check your email settings or reach out to Support.

Once the pharmacy ships your medication:

If tracking hasn’t appeared yet, the pharmacy may still be processing your order. Feel free to reach out to the Support team for assistance, though please note that Support does not directly control or have direct influence on shipping timelines with our pharmacy partners.

If any of the following appear inaccurate:

Contact Support. They can verify your account and escalate to your clinician or the pharmacy if needed.