Delayed Shipments
Shipping delays can occur due to:
Weather disruptions
Carrier backlogs
High shipping volume
Routing changes
If your tracking information has not updated for several days, the carrier may be able to provide additional details.
Package Marked Delivered but Missing
If your shipment shows “Delivered” but you cannot locate the package:
Check nearby delivery areas
Ask household members or neighbors
Wait up to 24 hours for carrier updates
Carriers occasionally mark deliveries early.
Damaged Packages
If your package arrives damaged:
Take a photo of the package
Keep the packaging materials
A support specialist can help investigate the issue
Medication safety is always the priority.
Returned Shipments
Packages may be returned to the pharmacy if:
The address was incorrect
Delivery attempts failed
The carrier could not complete delivery
Updating your address in your portal helps prevent future delivery issues.
For how prescriptions are prepared and sent, see [Prescription Fulfillment & Shipping]. For typical delivery timelines and tracking, see [Shipping & Tracking].