Managing your shipping address is important to ensure your Maximus orders are delivered to the correct location. This guide provides step-by-step instructions for updating, confirming, and resolving issues related to your shipping address.
How to update your shipping address
To update your shipping address for future orders:
Log in to your Maximus dashboard. Access your account on the Maximus website.
Navigate to Settings. Go to the "Settings" section.
Edit shipping information. Select "Billing & Shipping Information" or "Manage Subscription" and update your shipping address.
Save changes. Make sure you save the updated address. The changes will reflect in your account and apply to future shipments.
If you need to set a temporary address, specify whether the change is temporary or permanent. Temporary changes can be reverted after the shipment is completed.
Confirming address updates
After updating your shipping address, confirm the changes:
Check your dashboard. Verify that the updated address is displayed in your account.
Contact support. Notify Maximus support to double-check the update if needed. They can confirm that the new address is correctly saved in the system.
Resolving issues with incorrect addresses
If your order was shipped to the wrong address or returned due to an address error:
File a carrier claim. Use the tracking number from your dashboard to file a claim with the carrier for the misdelivered package.
Notify Maximus support. Inform support through secure messaging in your dashboard. Provide the correct address and request a replacement shipment.
Confirm the update. Make sure the updated address is saved in your account to prevent future issues.
Preventing future shipping errors
To avoid future shipping issues, ensure your address is updated before placing new orders:
Update early. Make changes at least 24 hours before completing the intake or refill questionnaire.
Review before submission. Double-check the saved address in your account before confirming an order.
Special cases
Temporary address changes
If you need to update your address temporarily (for example, while traveling), log in to your dashboard and specify the temporary address. Revert to your permanent address after the shipment.
State-specific restrictions
Certain protocols may not be available in specific states. For example, Topical Testosterone is not currently available in Connecticut. In such cases, message your clinician for alternative protocol options and update your address accordingly.
Delivery instructions
To add specific delivery instructions (e.g., building number, floor, distinguishing markers), verify your identity with support and provide the details. Support can update your account with these instructions.