When to Contact Support
Support specialists can help with:
Billing questions
Account access issues
Shipping or tracking concerns
Platform or technical issues
Updating account information
Support does not provide medical advice.
How to Contact Support
The fastest way to reach Support is through Live Chat in your dashboard.
You can also contact Support by:
Phone
Text
Email
Response times may vary depending on request volume.
These are not spam. If you receive a call from one of these numbers, it is from the Maximus Support team.
Identity Verification
To protect your account and medical information, support specialists may ask you to verify your identity before assisting with account-related requests.
This helps ensure your information remains secure.