Understanding Lab Test Kit Policies and Charges in Maximus
Maximus provides flexible options for managing lab test kits, ensuring transparency in charges and policies. Below, we address common questions and scenarios related to lab test kits, including charges, replacement policies, and subscription details.
Overview of Lab Charges
Skipping Testing: If you decide not to proceed with testing, you will not be automatically billed or sent an at-home lab kit. You can choose to skip providing a lab sample and decide later if you want to complete the labs.
Charges for Lab Kits: You are not charged for every lab kit by default. For example, after completing the required follow-up tests for Testosterone Replacement Therapy (TRT), the next scheduled lab is typically the annual lab. Additional charges only apply if a doctor requests an extra test or if you proactively order one. Lab test charges are separate from your subscription fee. Your subscription covers access to the program; individual lab tests are billed independently when applicable.
Quest Labs Cost: If you choose Quest Labs for your blood tests, the cost is $115. Maximus provides a requisition form for you to bring to any Quest Labs location. Note that out-of-pocket fees apply for Quest Labs.
Accidental Orders: If a lab kit is sent due to an accidental order, you can complete and submit the kit without being charged. If you wish to stop automated reminder emails related to an accidental order, contact Maximus support and request that the email sequence be paused.
Policies for Replacement Kits
Replacement Due to Issues: If a replacement lab kit is ordered due to issues with a previous test (e.g., damaged or lost kits), you will not be charged for the replacement. The replacement kit will include the same tests as the original order, including SHBG and free testosterone measurements if those were part of the original test.
Required Tests for Starting or Switching Protocols: To start a Maximus testosterone protocol or switch between topical and oral forms, recent labs (within the last 6 months) must include Total Testosterone, Free Testosterone or SHBG, LH, FSH, PSA, and Hematocrit.
Subscription and Testing Frequency
Injectable TRT Plan: For customers on the Injectable TRT plan, lab tests are not sent every month. The standard testing schedule is as follows:
Baseline lab (before starting treatment)
Follow-up lab at 1 month after starting treatment
Follow-up lab at 3 months after starting treatment
Annual lab at 12 months after starting treatment and each year thereafter, unless your doctor directs otherwise
Options for Managing Lab Tests
Automatic Charges and Shipments: If your account is set to use the At-Home Lab Test Kit option, you will be automatically charged and sent a kit. However, you can switch to the Bring Your Own Labs (BYOL) option. BYOL allows you to submit lab results from your own provider or clinic and manually request lab orders.
Lab Ordering Process: To order a testosterone blood test, log into your Maximus client portal, navigate to the lab test ordering page, and select the Testosterone Test Kit to complete the purchase.
FAQs
Will I be charged if I skip testing?
No, you will not be charged or sent a lab kit if you choose to skip testing.
Are lab kits sent every month?
No, lab kits are not sent monthly. For the Injectable TRT plan, labs are required yearly after the initial follow-ups unless otherwise directed by your doctor.
What happens if I receive a lab kit due to an accidental order?
You can complete and submit the kit without being charged. To stop automated emails related to the accidental order, contact Maximus support.
Can I avoid automatic charges for lab kits?
Yes, you can switch to the BYOL option, which allows you to manage lab tests through your own provider or clinic.
Is my subscription fee the same as my lab test charge?
No. Your subscription fee covers program access. Lab test charges are separate and only apply in specific circumstances, such as when a doctor orders an additional test or you proactively request one.
Will my replacement kit include the same tests as my original?
Yes. Replacement kits ordered due to errors or issues with a previous test will include the same measurements as the original, including SHBG and free testosterone if applicable.
By understanding these policies, you can make informed decisions about your lab testing needs and avoid unexpected charges. For further assistance, contact Maximus support.