How do I request a prescription refill?
Use the Messages section of your Maximus Dashboard to contact your clinician directly. All prescription and clinical requests are handled by your care team, not customer support.
How will I know when my prescription has shipped?
Once your prescription is fulfilled and shipped, you will receive an email with delivery details and a tracking number.
What should I do if my prescription is delayed?
Follow up through your Maximus Dashboard. Your concern will be forwarded to your provider's office, who will coordinate with the pharmacy on your behalf.
Can customer support help with prescription questions?
No. Customer support does not handle clinical or prescription-related requests. These are managed exclusively by your care team through the Dashboard.
Where should I send clinical questions?
All clinical questions should go through the Messages section of your Maximus Dashboard for the fastest and most accurate response.