This article covers general questions about billing, payments, renewals, and membership policies. These topics apply to all Maximus protocols.
Do I need Insurance to use Maximus?
No, Maximus is a cash-pay clinic. Members pay directly for consultations, labs, and treatment.
Can I be billed only for medication?
No. Maximus provides medical care, not stand-alone medication fulfillment. Prescriptions are issued as part of a complete treatment plan overseen by a licensed clinician.
Do you accept HSA / FSA cards?
Many HSA/FSA providers allow payment for telehealth services, labs, and certain medications. Simply use the respective card during the checkout process when signing up for any Maximus protocol subscription.
If your provider requires documentation, Support can provide:
Itemized invoices
Treatment summaries
Lab receipts (when applicable)
Please note that HSA / FSA plans vary on what services they are willing to cover. You may share your receipt / invoice directly with your benefits provider for possible reimbursement. If you are uncertain whether your plan covers Maximus' services, check with your plan administrator.
Why was I charged?
Charges typically occur for:
An active monthly membership
A clinician-approved renewal
Ordered labs (when applicable)
Medication fulfillment from the partner pharmacy
Even if you have not yet received medication, you may be billed for:
The clinician’s evaluation
Your membership for the current cycle
Labs (if applicable)
Medication is billed and shipped only after your clinician determines treatment is appropriate.
Why did my payment fail?
Payments may fail due to:
Expired cards
Billing address mismatches
Insufficient funds
Bank security blocks
Update your payment method in the patient portal or contact your bank to approve the charge.
Support can re-process a payment once your information has been updated.
Can I change my payment method?
Yes. You can update your credit card or payment details in the patient portal at any time. Changes take effect immediately for future charges.
Can I request my medical records?
You can request a copy of your records through Support. Records are provided in accordance with applicable privacy and healthcare regulations.
How do I get help with a billing concern?
Message Support through your patient portal. They can review your account, provide receipts, clarify charges, or assist with payment updates.
Where can I see my billing information?
For information about your bill, please reach out to Support for receipts.