Account & Settings
Things to know when joining the Maximus tribe
8 articles
Managing Your Maximus AccountLearn how to manage your Maximus account, including updating profile information, resetting your password, managing notifications, uploading documents, and securing your account.
Account VerificationExplains why identity and location verification are required for telehealth care, how the verification process works, and what to do if verification fails or you move to a new state.
How can I update, confirm, and manage my shipping address for Maximus orders?How to update your shipping address in your Maximus account, when address changes take effect, and what to do if a shipment was already sent to an old address.
Why is my order delayed due to ID verification issues?Why orders pause for identity verification, what to do if you've been asked to verify, and how to get your order moving again.
What Maximus Is & How It WorksOverview of how Maximus works — protocol selection, intake questionnaire, clinician evaluation, prescription fulfillment, and ongoing monitoring.
Signing Up for MaximusStep-by-step guide explaining how to sign up for Maximus, complete your intake questionnaire, undergo clinician review, and begin a protocol if clinically appropriate.
Accessing the Maximus CommunityLearn how to join the Maximus Discord community, what the community offers, and the guidelines for participation.
Completing your intake questionnaireWhat the intake questionnaire is, why every section matters, what blocks shipment, and how to fix common issues.