Your Maximus dashboard is your central location for managing your protocol, communicating with your clinician, and updating your account information.
Updating your profile
You can update several account details directly from your Maximus dashboard, including:
Shipping address
Billing address
Payment method
Some changes may require re-verification to comply with telehealth regulations.
Updating your name, email, or phone number
To update your name, email address, or phone number, a support specialist will assist. Contact Maximus support with the correct details.
Identity verification. Be prepared to confirm your first and last name, date of birth, and shipping address. In some cases, you may need to provide a government-issued photo ID (driver's license or passport) to confirm the correct spelling of your name.
Timeline. The update process typically takes 5–10 business days. A representative may contact you by email once the update is complete.
Common scenarios:
Legal name updates. Once processed, your legal name will be reflected on your account dashboard.
Correcting misspelled names. Once verified, your account details — including your dashboard, prescriptions, and bottle labels — will reflect the correct name.
Account transfers. Maximus does not allow name changes for account transfers. A new account must be created under the other person's name. Lab test kits and orders are tied to the individual listed on the lab order and cannot be reassigned.
Resetting your password
If you cannot access your account:
Select Forgot Password on the login page
Follow the password reset instructions sent to your email
If you no longer have access to your email, a support specialist can help restore access after verifying your identity.
Managing notifications
Certain notifications cannot be disabled because they relate to medical care. These include:
Clinician messages
Prescription updates
Verification requests
Lab notifications
If you are not receiving emails, check your spam or junk folder first.
Uploading documents or labs
You can upload documents or lab results through the messaging area in your Maximus dashboard. Your clinician will review the uploaded file and determine whether it meets protocol requirements.
Account security
If you believe someone accessed your account without permission:
Reset your password immediately
Check your email for security alerts
A support specialist can help secure your account if needed
Maximus uses encrypted systems to protect your information.