Your Maximus dashboard is your central location for managing your treatment, communicating with your clinician, and updating account information.

Updating Your Profile

You can update several account details directly from your patient portal, including:

Shipping address
Billing address
Payment method

Some changes may require re-verification to comply with telehealth regulations.

If you need to update your name, email address, or phone number, a support specialist can assist. For name updates, the process typically involves verifying your identity and requesting the change through Maximus Support. Be prepared to confirm your first and last name, date of birth, and shipping address. In some cases, you may need to provide a government-issued photo ID (e.g., driver’s license or passport) to confirm the correct spelling of your name.

General Process for Updating Names

Verify Your Identity: Be prepared to confirm your first and last name, date of birth, and shipping address. In some cases, you may need to provide a government-issued photo ID (e.g., driver’s license or passport) to confirm the correct spelling of your name.
Request the Update: Contact Maximus Support and provide the correct details for your name. The support team will manually update your account information.
Wait for Confirmation: The update process typically takes 5-10 business days. A representative may contact you by email once the update is complete.

Specific Scenarios

1. Legal Name Updates

If you need to update your legal name, you can request the change through Maximus Support. Once the update is processed, your legal name will be reflected on your account dashboard.

2. Correcting Misspelled Names

If your name was misspelled during account creation or on an order, follow these steps:

Verify your identity as outlined in the general process.
Request the correction from Maximus Support. Once verified, your account details, including your dashboard, prescriptions, and bottle labels, will reflect the correct name.

3. Account Transfers

If you need to transfer an account to another person (e.g., a spouse), note that Maximus does not allow name changes for account transfers. Instead, a new account must be created under the other person’s name. Additionally, lab test kits and orders are tied to the individual listed on the lab order and cannot be reassigned.

FAQs and Troubleshooting

What happens if I misspell my name during account creation? If your name is misspelled, verify your identity and request a correction. Support will update your account details to ensure they match your identity for login and account access.
Can Maximus update my name if it was entered incorrectly during account setup? Yes, Maximus Support can update your account name if it was entered incorrectly. Contact support with the correct details.

Resetting Your Password

If you cannot access your account:

Select Forgot Password on the login page
Follow the password reset instructions sent to your email

If you no longer have access to your email, a support specialist can help restore access after verifying your identity.

Managing Notifications

Certain notifications cannot be disabled because they relate to medical care. These include:

Clinician messages
Prescription updates
Verification requests
Lab notifications

If you are not receiving emails, check your spam or junk folder first.

Uploading Documents or Labs

You can upload documents or lab results through the messaging area in your patient portal. Your clinician will review the uploaded file and determine whether it meets protocol requirements.

Account Security

If you believe someone accessed your account without permission: