Where is my medication?

Where is my order?

Alex avatar
Written by Alex
Updated over a week ago

Each month of service involves a series of steps that are required to receive your order.

If you are on your first month of service.

Your first month of service begins with an intake questionnaire and bloodwork. You can either upload your own results or opt to receive one of our at-home lab kits. At-home lab kit fulfillment is currently delayed and may take up to 10 days to receive.

Once we receive your questionnaire and lab results, they are reviewed by your Maximus clinician within 24 hours to 48 hours, who then sends your prescription to the pharmacy if you qualify. Pharmacy fulfillment times range from 3-5 business days from the day your pharmacy received your prescription. Once the pharmacy fulfills the order, an email with tracking information will be sent to you within 24 hours. All orders include free priority shipping.

If you are on your second month of service.

Your second month of service is identical to your first, with bloodwork being required around your 30th dose and the intake questionnaire being triggered 13 days after you receive your first order.

If you are past two months of service.

All subsequent months begin with the intake questionnaire and do not require bloodwork. The intake questionnaire is emailed to you and can also be accessed via your Maximus dashboard.

***Important*** Your Maximus clinician does not write your next prescription until after you've completed your intake questionnaire. Failing to complete your questionnaire means you will still be charged but won't receive medication.

You can track the status of your order here: https://app.maximustribe.com/.

If it has been more than 7 business days since you completed your intake questionnaire and you have not received your tracking number, please contact our support department via the widget on the website www.maximustribe.com.

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